You may interact with us via our website. This document covers the personal information we collect through the ways in which you interact with us.
Why do we collect your personal information?
We collect information to help manage your interactions with us and to provide a quality service. This includes taking bookings and answering questions you may have about existing or potential bookings now and in the future, and to be able to organise services such as transfers, welcome packs or other concierge services on your behalf. We will not collect any personal data from you that we do not need.
Information collected via our website
You can visit our site (www.kalkastonehouse.com) without telling us who you are or providing us with any personal information. However, we may collect the I.P. (Internet protocol) addresses of all our website visitors and other related information to be used to improve our website.
Making Contact via our website
You may choose to raise a query regarding current or future bookings with us via the contact form provided on the website. In this case we will collect and store your name, email address and phone number so that we are able to contact you directly.
Our lawful basis for collecting this information is that we have a Legitimate Interest to enable us to provide services to you.
If you choose to make a booking with us, or make queries about future bookings we will collect details that you provide in relation to this booking or query. This information may include your name, address, billing information, email address, phone number, payment method and other information required to conclude the booking such as passport and travel details. We may retain this information to assist you in the future.
Our lawful basis for collecting this information is that we have a Legitimate Interest to enable us to provide these services to you in the performance of our contract.
Who we share your personal Information with
We never share your information with any one else, unless it is necessary to do so in line with the legal requirements of Turkey, or if it is required to assist us to deliver services to you (such as taxi transfers or other concierge services). In this instance we will only share the necessary portions of your personal information with them.
Our website is hosted outside of the EU but with an organisation that complies with the EU’s data privacy regulations;
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.
We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.
Retention of Personal Information
We only keep your personal information as long as necessary for the purposes of your booking. The information is then destroyed.
Security of your Personal Information
We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control.
We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.
This policy was last updated in Febuary 2021.
How to Contact Us about your personal information
Please do contact us with any questions or concerns about our Privacy & Security Policy.
If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please email us via our website: www.kalkanstonehouse.com
What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us via our website.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office at https://ico.org.uk/